Returns & Exchanges
At High Country Gardens, we stand behind the quality of our plants and products with a focus on your gardening success. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your landscape thrives.
Contact Customer Support
Reach out to our gardening experts within 30 days of receipt to report any issues with your order or plant health.
Provide Documentation
Submit a brief description of the concern along with clear photos of the plants or items to help us diagnose any growth issues.
Authorization and Labels
For non-plant hard goods, we will issue a Return Merchandise Authorization (RMA) and provide instructions for shipping the items back to our warehouse.
Refund or Replacement
Once your request is processed, we will issue a store credit, a full refund to your original payment method, or ship a one-time replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing