Frequently Asked Questions
Expert advice for your high-altitude and water-wise garden.
When will my plants be shipped?
We ship plants at the appropriate planting time for your specific hardiness zone. You can select your preferred shipping week during checkout based on our regional schedule.
What is your plant guarantee?
We guarantee our plants for up to one year from the date of purchase. If your plants do not survive despite proper care, we will provide a one-time replacement or a store credit.
How do I know which plants are right for my climate?
Each product page includes detailed information on USDA Hardiness Zones, sun requirements, and water needs to help you choose the best varieties for your local environment.
What should I do if my plants arrive damaged?
Please contact our customer service team within 48 hours of delivery. Provide photos of the packaging and the plants so we can assess the damage and arrange for a resolution.
Do you offer organic gardening supplies?
Yes, we carry a wide selection of organic fertilizers, soil amendments, and non-toxic pest control solutions to help you maintain a healthy, eco-friendly garden.
Can I change my order after it has been placed?
To ensure timely shipping, orders are processed quickly. Changes can be made up to 10 days before your scheduled ship date by contacting our support team.